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Support

Esis provides comprehensive after-sales support for the products that we sell.

Product Issues

If you are experiencing difficulties with your product, please contact us on:

Phone: +61 2 9481 7420
Email: esis.enq@esis.com.au

When emailing, please include your phone number, and as much detail as possible about your issue, so we can assist you as efficiently as possible.

Alternatively you can access the manufacturer’s support and download pages as per the links below.

Return Policy

Many of our products may be returned for credit or refund. However not all products may be returned.

Products that cannot be returned include:

  • Products imported specially to fulfil a customer order
  • Products that we do not normally keep in stock and cannot return to our suppliers
  • Products that are no longer in “as new” condition. When returning a product for credit or refund, the product must be in perfect original condition, with all accessories and packaging as new.
  • Products that have been purchased a long time ago. The time within which products can be returned for credit or refund depends on the particular product, however in general returns within 1 week of purchase can be credited.

Note that a re-stocking fee may apply to returns of some products.

If you need to return a product, please contact our sales or support staff to find out whether it can be returned and whether a re-stocking fee would apply.

Manufacturer Support Links

ACR Systems (Canada)

Advantech (Taiwan)

Atdec (Australia)

B&B Electronics, formerly Quatech

Cleware (Germany)  in German language

Cryopak (formerly Escort Data Logging Systems)

CyberVisuell

Datataker (Australia) then mouse-over ‘Support & Training’

Dent Instruments (USA)

Ergotron after sales/warranty support: Phone 1300 957 508

Eutech Instruments   Thermo Scientific – Eutech Instruments – Water Analysis

Getac

iBase (Taiwan)

IEI (Taiwan)

Jacarta

Monitor Sensors (Australia)

Panasonic Toughbook (Japan/Australia)

Sunix (Taiwan)

Testo (Germany)

Vaisala (Finland)