Singapore’s prominent public transport operator SMRT has implemented Advantech’s DeviceOn application, to allow remote management of industrial PCs deployed in critical transport operations.
The key project requirements
Singapore’s Mass Rapid Transit Corporation (SMRT) installed Advantech ARK-3510L-00A1E industrial PC in key bus terminals across its network. The PCs were chosen for performance and reliability in supporting critical transport operations.
SMRT required a remote management solution for rapid PC recovery during downtime scenarios. The solution needed to be compatible with the ARK-3510L-00A1E, and offer streamlined configuration, user-friendly operation, easy maintenance to enhance efficiency and cloud-based deployment for convenience and accessibility. Ensuring uninterrupted system functionality was of paramount importance.
To meet these requirements, SMRT implemented Advantech’s DeviceOn, a comprehensive device management software application.
Overcoming the challenges
The primary challenge SMRT faced was potential downtime due to power disruptions or maintenance activities that could interrupt power supply to the industrial PCs. Swift recovery and remote management were crucial to minimising operational impact at the bus terminals.
DeviceOn provides an effective solution by enabling remote power-on capabilities, significantly reducing recovery time and operational disruptions. This remote management feature is particularly crucial during power-related incidents, enabling quick restoration of PCs without requiring specialised on-site personnel, saving both time and cost.
DeviceOn also stands out due to its ease of deployment from both the cloud and on-site, along with its seamless integration with Advantech industrial PCs. The cloud-based deployment offers accessibility from anywhere, enabling efficient monitoring and management of industrial PCs. This capability was vital for SMRT, ensuring they could manage their assets centrally, enhancing overall operational efficiency.
The key features of DeviceOn include device listing, remote screenshot capabilities, event logs and Intel® Active Management Technology (iAMT). These features play a pivotal role in the effective monitoring and management of the Advantech industrial PCs. Device listing provides a comprehensive view of all devices, simplifying asset management.
The remote screenshot feature allows visual monitoring of the status of all PCs, aiding in diagnosing issues remotely. Event logs offer valuable historical data for analysis and operational optimisation, while iAMT enhances remote management capabilities, contributing to overall efficiency.
- Reduced downtime, ensuring continuous operations.
- Efficient resource management, minimising on-site visits for maintenance.
- Time and cost savings through remote recovery and management.
- Enhanced operational efficiency and productivity.
- Swift response to power-related incidents, ensuring uninterrupted services.
- DeviceOn perpetual licence.
- DeviceOn Server hosted by SMRT.
Advantech’s DeviceOn was the ideal choice for SMRT due to its cloud-based deployment, cost-effectiveness and seamless integration with Advantech industrial PCs. DeviceOn’s capabilities align perfectly with SMRT’s need for a reliable and user-friendly device management solution. It provides efficient remote management and swift recovery, ultimately optimising operational efficiency.
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Article courtesy of Advantech.
