Most industrial PC problems we see could have been avoided at the installation stage. Think the wrong power supply, poor mounting that restricts airflow, firmware not updated before deployment and software incorrectly configured for the environment. These are not complex engineering failures, but set-up oversights that create problems weeks or months down the track.

This month, every order over $1,000 from ESIS includes a free 30-minute technical set-up call with our team. The call is scheduled at a time that suits you, and covers whatever you need to get your equipment up and running correctly right from the start.*

What the call covers

The scope of the call depends on what you have purchased and where you need guidance.

Common topics include:

• Installation and mounting advice, including enclosure clearances and airflow considerations for fanless PCs and panel PCs.
• Power supply suitability and correct wiring for your site supply.
• Surge protection recommendations for industrial environments.
• Software installation assistance and basic walkthrough for data loggers such as those from Fourtec.
• Firmware updates and BIOS configuration.
• Technical questions about the hardware.

This is a practical, engineer-to-engineer conversation, not a sales call. If your set-up is straightforward and you don’t need the full 30 minutes, that’s fine. If your situation is more complex, the call will help identify what additional support you might need.

Why the correct installation matters

Getting the installation right at the outset avoids many common causes of premature failure in industrial PCs. Power-related damage remains the single most frequent issue we see on returned units, and in most cases, the right advice at set-up time would have prevented the problem.

A quick conversation before or during installation can save all the headaches of a warranty claim afterwards.

How to book your call

Place any order over $1,000 with ESIS before May 31, 2026 and let us know when you would like to schedule your set-up call. We will arrange a time that works for you.

Contact us to discuss your requirements, place an order and claim your free set-up call.

*Offer valid for orders placed and paid for by 31 May 2026. One 30-minute call per qualifying order. Applies to orders placed directly with ESIS Pty Ltd.